Lisa, we appreciate your feedback and are saddened to hear that your perceptions didn't match the online presentation. We strive to provide an authentic experience, with a mix of classic charm and modern comforts. We regret if some aspects didn't meet your aesthetic preferences. Your comments will indeed be useful in directing our future refurbishments.Brendan MoraesManaging Director

Yassmine, wir bedauern, dass Ihr Besuch nicht wie erwartet verlaufen ist. Es ist unsere Priorität, Gäste professionell und zuvorkommend zu betreuen. Die Anzahlung wird in der Regel problemlos an den Gast zurückerstattet. Wir entschuldigen uns für etwaige Missverständnisse und werden Ihr Feedback für weitere Verbesserungen berücksichtigen.Brendan MoraesManaging Director

Frank, es ist entmutigend zu erfahren, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat, insbesondere was den Lärm und die Interaktion mit unserem Concierge betrifft. Wir streben stets nach erstklassigem Service; Es ist bedauerlich zu hören, dass wir bei dieser Gelegenheit das Ziel verfehlt haben. Wir würden uns freuen, Ihnen die Gelegenheit zu geben, Ihnen zu zeigen, wie wir das Gästeerlebnis im Allgemeinen verbessern möchten. Danke für Ihre Rückmeldung.Brendan MoraesManaging Director

Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen, Kerstin.Bitte kontaktieren Sie uns direkt unter manhattanfd@mtshotel.com, damit wir Ihnen weiterhelfen können. Vielen Dank.Brendan MoraesManaging Director

Thank you for taking the time to share your feedback, Angelika.We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our management team moving forward.We hope you allow us the chance to share a more positive experience with you soon.Brendan MoraesManaging Director

Vielen Dank

Wir wissen das Feedback zu schätzen, Emrah. Wir sind enttäuscht, dass Ihr Aufenthalt bei uns alles andere als ideal war. Es ist bedauerlich, dass Sie einen Rückgang der Qualität unserer Unterkünfte festgestellt haben. Der Komfort unserer Gäste liegt uns am Herzen, daher werden wir uns mit unserem Team um Ihre Anliegen kümmern. Wir hoffen auf die Gelegenheit, Sie bald wieder zu Gast zu haben, um eine positivere Erfahrung zu machen. Brendan Moraes Managing Director

Stacey, thank you for highlighting the great location. It's unfortunate that various aspects of your stay did not meet expectations. Your input about the interior and functionality is important, and our team is continuously working on improvements. We appreciate your feedback and hope for an opportunity to provide a better experience in the future.Brendan MoraesManaging Director

Areej, it seems your overall experience didn't meet your expectations. We're truly sorry for any inconveniences, and we appreciate your feedback. We'll ensure to look into the matter in a bid to continually improve our customer experience.Brendan MoraesManaging Director

Eduardo, nos desanima saber de tu experiencia. La limpieza es una prioridad para nosotros y le ofrecemos nuestras disculpas si algunos aspectos de su visita no cumplieron con sus expectativas. Sus comentarios son parte integral de nuestro proceso de mejora continua y ciertamente serán considerados. Esperamos sinceramente tener otra oportunidad de brindarle una experiencia más satisfactoria.Brendan MoraesManaging Director

Sanna, we regret to hear about the challenges you faced with the air conditioning and lack of body wash. Your comfort and satisfaction are of utmost importance to our team members. It's unfortunate to hear about the inconvenience you experienced during your stay. We value your feedback and will utilize it to improve our future guest's experiences. Thank you for sharing.Brendan MoraesManaging Director

Rene, we regret to read that you felt the establishment could use some refreshing and additional attention to cleanliness. We continuously strive to enhance our environment and keep it comfortable for guests. Your feedback is greatly appreciated. It will certainly be heeded in our ongoing efforts to improve every visitor's experience. Thank you for taking the time to share your thoughts.Brendan MoraesManaging Director

Depesh, it seems your experience didn't live up to expectations. We value your feedback, though it's unfortunate we're unable to identify any specific issues. We strive to learn, improve and deliver a great stay to each guest. We'd appreciate another opportunity to serve you better.Brendan MoraesManaging Director

Holly, it's a regret that your check-in experience, along with room accommodations and towel availability, didn't meet your expectations. We're continually striving to deliver exceptional service, and it's unfortunate to see you didn't encounter that. For the inconvenience regarding dining options, we try to offer a variety of choices nearby to suit different tastes. Your candid feedback is appreciated and will help us improve.Brendan MoraesManaging Director

Loknath, it's disappointing to hear that your recent stay didn't meet your expectations. We are always working to enhance guest experiences and your feedback will be taken into account. We hope for the chance to make a better impression in the future.Brendan MoraesManaging Director

Brittany, it's unfortunate to hear your experience wasn't as smooth as expected. We strive to maintain efficient check-in processes as we understand there is nothing better than getting upstairs and relaxing after a long day of travel. Rest assured, that feedback like yours is taken seriously and being addressed. We hope there is an opportunity to better your experience in the future.Brendan MoraesManaging Director

Shawn, we appreciate your feedback and understand that waiting time during check-in can impact the overall experience. We are continuously working on improving our processes to ensure a smoother and quicker registration for our guests. Thank you for your patience and we hope to have another opportunity to serve you better soon.Brendan MoraesManaging Director