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Bewertungen von Hilltop Villas at Bluebeard's Castle by Capital Vacations

3 out of 5
Hilltop Villas at Bluebeard's Castle by Capital Vacations
1331 Estate Taarneberg, Bluebeard Loop, St. Thomas, St. Thomas

Bewertungen

8,6

Hervorragend

583 von insgesamt 1148 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
373 von insgesamt 1148 Gästebewertungen haben eine Bewertung von 8 - Gut" "
103 von insgesamt 1148 Gästebewertungen haben eine Bewertung von 6 - Okay" "
56 von insgesamt 1148 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
33 von insgesamt 1148 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,2/10

Personal & Service

8,4/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Guenter

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Viel besser als erwartet!
Wir waren 10 Tage zuvor in einem anderen, ähnlich bewerteten Hotel in Charlotte Amalie und erwarteten demzufolge eine ähnliche Erfahrung. Diese wurde überaus positiv übertroffen. Zimmer, Ausstattung, Anlage, Ambiente, Blick usw. können wir übereinstimmend nur sehr positiv bewerten. Einziger negativer Eindruck war das Restaurant, dessen Service und Qualität nicht mit den Preisen Schritt hielten. Vor allem, dass auf der Rechnung aus der Wahl von vier Optionen für den Tip schon die zweithöchste vorab ausgewählt war, hat gestört und war auch unangemessen. Sehr empfehlenswert ist dagegen der Besuch des Museums und des zugehörigen Shops. Das ist nicht nur von den Exponaten her wirklich interessant, auch der verantwortliche Manager für Museum und Shop ist kompetent, sehr freundlich und weiss wovon er spricht. Der Teil über das Restaurant ist hier zu lang geraten, um dem positiven Gesamteindruck zu entsprechen. Man kann schliesslich auch andernorts speisen. Die Pool-Bar dagegen ist einfach nur grossartig.
Aufenthalt von 2 Nächten im Januar 2024

2/10 – Ungenügend

rabick

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
veraltet,defekte Küchengeräte, minimale TV-Auswahl

10/10 – Hervorragend

Ayhesia

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel was very clean, and the staff was very pleasant and helpful
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Sai kumar reddy

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice view and safety. No walkable. Have to take out car
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Derek

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Jeanette

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Only 1 restaurant on the property, close to active downtown and cruise port, taxis readily available
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

FARRAH

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024

8/10 – Gut

Clemente

Aufenthalt von 3 Nächten im April 2024

4/10 – Schlecht

Maria

La comida pésima y la atención pésima en en bar
Aufenthalt von 6 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
We're genuinely sorry to hear about your disappointing experience with both the food and service in our bar. Providing quality service and delicious food is our priority, and it's disheartening to learn that we fell short during your visit. Your feedback is valuable to us, and we will address these issues with our bar staff and culinary team to ensure improvements are made. Please accept our sincere apologies for the inconvenience and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

10/10 – Hervorragend

Brittany

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Had an amazing time . This place was nice and cozy . Felt really safe and the guests and employees were very kind .. The room was equipped with everything you could possible need . Great find
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 23. Apr. 2024
Thank you for sharing your positive experience! We're thrilled to hear that you had an amazing time at our place and that you found it nice, cozy, and well-equipped. Ensuring our guests feel safe and comfortable is our top priority, and we're delighted that you felt both during your stay. We truly appreciate your kind words about our guests and employees; providing exceptional service and hospitality is what we strive for. We're glad you found us to be a great find, and we hope to have the pleasure of welcoming you back again in the future!

10/10 – Hervorragend

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Lo más que me ha gustado es la comodidad, limpieza de las habitaciones y la hermosa vista hacia el mar
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
¡Estamos encantados de saber que disfrutó de la comodidad y limpieza de nuestras habitaciones, así como de la hermosa vista al mar durante su estadía! Proporcionar un ambiente cómodo y limpio para nuestros huéspedes es una de nuestras principales prioridades y nos alegra saber que cumplimos con sus expectativas a este respecto. La impresionante vista al mar es sin duda uno de los aspectos más destacados de nuestra propiedad y estamos encantados de que haya podido apreciarla. ¡Gracias por tomarse el tiempo para compartir sus comentarios y esperamos darle la bienvenida nuevamente para otra estadía placentera en el futuro!

8/10 – Gut

edwin

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Front desk staff was not very hospitible and not very friendly.
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
We apologize for any disappointment caused by the lack of hospitality and friendliness from our front desk staff. Providing excellent service and making guests feel welcome is our top priority, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is valuable, and we will address this with our team to ensure that all guests receive the warm and friendly service they deserve. If you decide to give us another chance in the future, we will do our utmost to exceed your expectations.

10/10 – Hervorragend

Jasmine

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I have stayed here twice and it has never disappointed me. This is definitely the condo you want to rent is very safe. Staff is amazing clean the pool. Stay open really late for the kids. I love it.
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
We're thrilled to hear that you've had such positive experiences during your stays with us! Providing a safe and enjoyable environment for our guests is always our top priority, and we're delighted to know that you appreciate our efforts. Our staff works hard to ensure that every aspect of your stay is memorable, from maintaining cleanliness to accommodating late hours for the kids to enjoy the pool. Thank you for your kind words, and we look forward to welcoming you back for many more enjoyable stays in the future!

10/10 – Hervorragend

Jesica

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We had a GREAT TIME! Our room was very clean and as advertised! We would definitely stay here again! There were very little restaurants around the area, we had to go across the island to find things open after 5pm.
Aufenthalt von 3 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great time during your stay with us and that your room met your expectations. We apologize for any inconvenience regarding the limited restaurant options nearby in the evenings. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. We look forward to welcoming you back for another wonderful stay in the future!

10/10 – Hervorragend

Whitney

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
The property was very clean . The transportation was great and it was even close to a lot of things we wanted to do . Will definitely stay here again
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
Thank you for sharing your experience! We're delighted to hear that you found our property clean and conveniently located for your activities. We strive to provide excellent transportation services and a comfortable environment for our guests. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 – Hervorragend

Veronica

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel staff were very accommodating and friendly. View was spectacular and room was spacious!
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
We're thrilled to hear that you had such a positive experience during your stay with us! Our team takes pride in providing excellent service and ensuring our guests have a comfortable and enjoyable time. It's fantastic to know that you appreciated the spectacular views and spacious rooms. Thank you for your kind words, and we hope to welcome you back for another fantastic stay in the future!

8/10 – Gut

Eileen

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
We could not get clean linens for 2 hours after calling the main desk. They told us the linens were in the dryer. Seriously? You don't have extras?
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
We sincerely apologize for the inconvenience you experienced with the delay in receiving clean linens during your stay. It's disappointing to hear that our service did not meet your expectations. We strive to ensure that our guests have everything they need for a comfortable stay, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address this issue with our team to ensure that it does not happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.

10/10 – Hervorragend

Miss

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room and bathroom are very nice, clean, new. Bed is extremely comfortable and the view from the room and property is beautiful.
Aufenthalt von 3 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
We're thrilled to hear that you enjoyed your stay with us and found the room and bathroom to be clean, new, and comfortable. Providing our guests with a pleasant and relaxing experience is always our top priority, and we're delighted that you were able to enjoy the beautiful views from the property. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 – Gut

Ray

Gut: Sauberkeit und Zustand der Unterkunft
I have no complaints at all
Aufenthalt von 3 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
We're thrilled to hear that you had such a wonderful experience during your stay! We look forward to welcoming you back in the future!

10/10 – Hervorragend

Charnae

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This was a great birthday gift. The food and view was the best part of my trip.
Aufenthalt von 3 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
Happy belated birthday! It sounds like your birthday getaway was a memorable one, with delicious food and breathtaking views. We're delighted that we could be a part of your celebration. If there's anything else we can do to make your future visits just as special, please don't hesitate to reach out. Here's to many more fantastic birthdays ahead!

10/10 – Hervorragend

Joerg

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 12. Apr. 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 – Hervorragend

ROLAND

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Big room that was very clean and updated. Amazing views of the Harbor Good WiFI Friendly staff
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 23. Apr. 2024
It's wonderful to hear that you enjoyed your stay and found the room spacious, clean, and updated, with stunning views of the harbor. We're pleased that the Wi-Fi met your needs and that our staff provided friendly service. If there's anything else we can do to enhance your experience during future visits, please let us know. We look forward to welcoming you back!

10/10 – Hervorragend

Hannah

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 12. Apr. 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 – Hervorragend

Jingchun

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 12. Apr. 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 – Hervorragend

Jessica

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This is my second time visiting ST.THOMAS & my second time staying at Blue Beards Castle… the only thing missing from this place is the beach other than that it’s perfect!!!
Aufenthalt von 5 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
We're thrilled to welcome you back to Bluebeard's Castle for the second time! Thank you for your continued trust in our accommodations. While we may not have a beach on-site, we're delighted to hear that you find our resort perfect in every other aspect. We strive to offer an exceptional experience to all our guests, and we're glad to have met your expectations. We look forward to your next visit, and we hope to make it even more memorable for you!

2/10 – Ungenügend

Maria

Mit der Familie und kleinen Kindern gereist
Gut: Zustand der Unterkunft
Property is in excellent condition but the service is terrible. They basically ignore you, to get someone to help you is a challenge. The waiter in the morning service at the restaurant was super rude we left after waiting 30 minutes. Terrible service at checkin too.
Aufenthalt von 3 Nächten im März 2024
Antwort von Management am 23. Apr. 2024
We're sorry to hear about your disappointing experience with our service. Providing attentive and friendly service is a top priority for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll address these issues with our team to ensure improvements are made. Please know that we take your comments seriously, and we appreciate you bringing them to our attention. We hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve on your next visit.

10/10 – Hervorragend

Esther joy

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We definitely plan to come back. Wasn’t over crowded. We had a wonderful time and it was extremely relaxing. Our room was very nice. And updated. Good drinks and food was tasty.
Aufenthalt von 3 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and that you found the atmosphere relaxing. It's great to know that your room was to your liking, and that you appreciated the updated amenities. We're also glad you enjoyed the drinks and food at our restaurant. We look forward to welcoming you back for another enjoyable stay in the future! If there's anything specific you'd like us to improve or if you have any special requests for your next visit, please feel free to let us know. We're here to ensure you have a fantastic experience every time you stay with us.

10/10 – Hervorragend

sharon darlene, Cedarville

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
the views from the balcony and pool were wonderful.
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 12. Apr. 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 – Gut

Andre

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Clean, quiet, friendly staff
Aufenthalt von 3 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
We're delighted to hear that you had a pleasant experience during your stay with us! Maintaining a clean and peaceful environment for our guests is always a top priority, and it's wonderful to know that you found our staff to be friendly and accommodating. If there's anything else we can do to enhance your future visits or if you have any special requests, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay!

6/10 – Okay

Drayton Ercel

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Jason

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Close to local attractions, rooms had an amazing view of the harbor and cruise ships coming and going.
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
We're delighted to hear that you enjoyed our convenient location close to local attractions and the amazing views of the harbor and cruise ships from your room! Providing our guests with unforgettable experiences and breathtaking vistas is always our goal. Thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back for another fantastic stay soon. If there's anything else we can assist you with, please feel free to let us know!

10/10 – Hervorragend

chardae

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very quite Property
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
We're delighted to hear that you had a pleasant experience during your stay with us! Maintaining a clean and peaceful environment for our guests is always a top priority, and it's wonderful to know that you found our staff to be friendly and accommodating. If there's anything else we can do to enhance your future visits or if you have any special requests, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay!

8/10 – Gut

Koren, Madison

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
The room was clean. Unfortunately, it is VERY easy to hear your neighbors. I was surprised to see the pool deck was filthy everyday with dirt. Despite there being a “no music” sign at the pool, several people played loud music. I am not sure why the rule was not enforced.
Aufenthalt von 6 Nächten im März 2024
Antwort von Management am 23. Apr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you found the room clean. However, we apologize for the noise disturbance from neighboring rooms and the lack of enforcement of pool rules. We'll address these issues with our team to ensure a more peaceful and enjoyable experience for all our guests. Your comments are valuable to us, and we appreciate your insights as we strive to improve our services. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.

4/10 – Schlecht

Brent

Mit dem Partner gereist
Property and rooms where good. Great view from our room. I had an issue getting clean towels on my third day of my stay. I followed their instruction to put dirty towels in provided bag. Call the front desk to tell them my towels where outside and needed nee ones. Came back from my day at the beach to find the same dirty towels still there. Called the front desk to let them know we still needed towels. He called back and said housekeeping brought new towels already. I informed him that the same dirty towels were still there from earlier. He insisted new towels were brought already. There was a back and forth between us I just ended up walking to the front desk. He still was insisting towel were brought I informed him once again the dirty towels where still out front of my door. I told him housekeeping was giving him incorrect information. Final the lady working beside him at the desk told me she would get me towels. She did bring a few towels but not what was suppose to be brought as the previous day. The next day when I was leaving the room the same dirty towels were still sitting there in the bag on ground outside my door. It was just a big hassle and when ended up missing our dinner reservation as well. Also I had read other reviews saying if you book with expedia they would put you on the first floor. Which is what happened to us too. Just weird issues to deal with and wouldnt stay there again.
Aufenthalt von 3 Nächten im März 2024
Antwort von Management am 23. Apr. 2024
We deeply apologize for the inconvenience and frustration you experienced during your stay. It's unacceptable that you had difficulty obtaining clean towels despite following the proper procedure and communicating with the front desk. Your feedback regarding the inconsistency in service and room allocation is concerning, and we will address these issues with our team to ensure they are resolved promptly. Please know that this is not the level of service we aim to provide, and we sincerely apologize for falling short of your expectations. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 – Hervorragend

Phillip

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Good restaurant and store The restaurant closes early
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 – Gut

Sanjiv

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Good view
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Keith

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Beautiful property with beautiful views. Food was great. Excellent location with a short drive to anywhere on the island.
Aufenthalt von 6 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you found our property beautiful, with stunning views to match. It's wonderful to know that you enjoyed the food and found our location convenient for exploring the island. Your kind words are greatly appreciated, and we hope to welcome you back for another exceptional experience in the future!

10/10 – Hervorragend

Glen William

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
beautiful views very nice room
Aufenthalt von 9 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
We're thrilled to hear that you enjoyed the beautiful views and found your room to be very nice! Providing our guests with a comfortable and enjoyable stay is always our top priority. Thank you for sharing your experience, and we hope to have the pleasure of hosting you again soon!

8/10 – Gut

anna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
The facility is very nice. Room was great and had a wonderful view. And there's an amazing view from the pool area. I don't know if they have any rooms with 2 beds though- so limiting if travelling with a family. There's a bed and a pull out couch. I emailed the property through expedia about 10 days prior to arrival and never heard back. The front desk staff were generally pretty grumpy. It is not a particularly walkable area at all- so lots of taxi rides - but I think that is the norm for the island and not unique to this facility.
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 23. Apr. 2024
We're glad to hear that you enjoyed the facilities and the view from your room and the pool area. However, we apologize for the inconvenience you experienced with the lack of response to your email and the grumpiness of the front desk staff. Your feedback is valuable, and we will address these issues internally to ensure better communication and service in the future. Regarding the room configuration, we understand that having only one bed and a pull-out couch may be limiting for families, and we will take this into consideration for future improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

8/10 – Gut

Erin

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Cool historic vibes and amazing views. Room was very nice especially for the price. My floor was fairly dirty but the rest of the suite was impeccable. I highly recommend bringing your swimsuit and sunscreen in your carry on bag as the afternoon is very hot and the vast majority of people cannot get into their room until 4 to allow for room turnover. Food is good and the bartenders excellent! Do not think you will be able to walk anywhere even though it is very close to town. There is a stretch of about 200 yards along the way with no sidewalk and it is on a narrow curve—my husband did the walk and had to glue himself to the stone wall at one point to avoid being hit. That said, Taxis will usually be there within minutes of the very helpful bellmen calling for them. (Shout out to Tevin who is great!!) I also recommend hitting up the local bars/eateries in the area including Leatherbacks Brewery and the Smoking Rooster. I had a great stay and will be back!! 🏝️
Aufenthalt von 6 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for your review! We're thrilled to hear that you enjoyed the cool historic vibes, amazing views, and the overall value of your room. Your feedback regarding the cleanliness of your floor has been duly noted, and we apologize for any inconvenience caused. We're glad you found the suite impeccable otherwise.Your advice about bringing a swimsuit and sunscreen in your carry-on bag is excellent and will surely be helpful for future guests. We take pride in our culinary offerings and are delighted that you enjoyed the food and service from our bartenders.We appreciate your recommendation and hope to welcome you back for another memorable stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 – Hervorragend

Cheryl Rebecca

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 – Schlecht

Jamar

Verbesserungswürdig: Sauberkeit
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 – Schlecht

Michael

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Hotel staff were very nice but in a word “lazy” Advertised with a resturant, coffe shop, convience store and bar and grill. Coffee shop and store were combined very small and no place to set Resturant and bar were not owned by the hotel, however food was good service slow food expenditure expected to be ? Location of bluebeards was not good. Taxi everywhere. Suggest take a cruise to the island!
Aufenthalt von 6 Nächten im März 2024
Antwort von Management am 23. Apr. 2024
We're grateful for your feedback regarding your recent stay with us. While we're pleased to hear that you found our hotel staff to be nice, we're disappointed to learn about the challenges you encountered during your visit.We apologize for any inconvenience caused by the size and layout of our coffee shop and convenience store. Your feedback is essential, and we'll explore ways to improve these areas to enhance the overall guest experience.Regarding the restaurant and bar, we understand your concerns and will work to ensure that our guests are well-informed about the amenities available on-site. We appreciate your understanding and patience with the service and will address this with the respective management to improve the dining experience.In terms of location, we apologize if our property's location did not meet your expectations. We understand that transportation may be required to reach certain destinations on the island, and we'll continue to explore ways to make this process smoother for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.

8/10 – Gut

ZUHEILY

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Carolyn

Gut: Sauberkeit
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Brian

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Everything was amazing, the only negative was portions of the hotel still ruined from the hurricane were pretty noticeable and being up the hill made it tricky to get a taxi sometimes.
Aufenthalt von 6 Nächten im März 2024
Antwort von Management am 23. Apr. 2024
We're delighted to hear that you had an amazing experience during your stay with us. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.Regarding the hurricane damage, we apologize for any inconvenience this may have caused. We understand that it can be disheartening to see parts of the hotel still affected by the hurricane. Please be assured that we are actively working on repairs and renovations to restore the property to its full glory.We also apologize for any difficulty you experienced in getting a taxi due to our hillside location. We understand that transportation accessibility is crucial for our guests, and we will continue to work on improving our taxi services to ensure a smoother experience for all.Thank you for choosing to stay with us, and we hope to welcome you back in the future for an even more enjoyable experience.

10/10 – Hervorragend

Donna

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This was one of the nicest places I've stayed at. Great food, great service. My only complaint is the sign to the place was just on one side of the drive and a complex on the other. Took me 8hrs to find it because of the placement of sign. Passed it 5 times only the wrong direction
Aufenthalt von 7 Nächten im März 2024
Antwort von Management am 23. Apr. 2024
We're thrilled to hear that you had such a wonderful experience during your stay with us! Your kind words about our food and service mean a lot to us, and we're glad you enjoyed them.We sincerely apologize for the inconvenience you experienced with finding our location. We understand that signage is crucial for our guests' ease of navigation, and we will certainly take your feedback into consideration to improve the visibility and placement of our signs to ensure that future guests have a smoother arrival experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 – Gut

Tisha

Mit der Familie gereist
Gut: Sauberkeit
This hotel was great but just a few things. Staff not to friendly one word answers when you ask a question. Checkin tooooo late (4pm) room wasn’t ready until 3:30pm. Check out toooo early at 10am & if you’re late it’s a $75 charge Wow!!! Again! Great hotel overall!!
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 23. Apr. 2024
We're delighted to hear that you had a great overall experience during your stay with us! Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts.We apologize for any inconvenience you experienced with the check-in and check-out times. Regarding the friendliness of our staff, we're disappointed to hear that you didn't receive the level of warmth and hospitality that we aim to provide. Please know that we will address this with our team to ensure that all guests receive the friendly and attentive service they deserve.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!

10/10 – Hervorragend

Reginald

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I enjoyed my stay and would definitely recommend it to anyone
Aufenthalt von 3 Nächten im März 2024
Antwort von Management am 12. Apr. 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 – Hervorragend

Tiffany

Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 2. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!