2 Außenpools, Cabañas (gegen Gebühr), Sonnenschirme
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Bewertungen von The Ritz-Carlton, St. Thomas

5 out of 5
The Ritz-Carlton, St. Thomas
6900 Great Bay, St. Thomas, St. Thomas

Bewertungen

8,4

Sehr gut

167 von insgesamt 290 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
47 von insgesamt 290 Gästebewertungen haben eine Bewertung von 8 - Gut" "
36 von insgesamt 290 Gästebewertungen haben eine Bewertung von 6 - Okay" "
21 von insgesamt 290 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 290 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

8,6/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Bobby Suttice

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the ocean view from my room and the staff's attention to detail & helpfulness. The upkeep of the grounds & whole facility was immaculate.
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Neressa Bacchus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic place to stay.
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

YASMINE, Brooklyn

Gut: Sauberkeit
Their beach side food and service was mediocre. The sunset cruise and staff were excellent. They are inconsistent with replacements in room after cleaning.
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Michael Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed our 6 night stay. The staff are so friendly and the fellow guests were too. The king size bed room was nice but if I had to suggest improvement, I would want more storage space. The motion control lights in the bathroom woke up anyone sleeping because the shower glass wall let light though into the bedroom. Bad design. The beach and pool area are gorgeous and restaurant was excellent. We ate there twice for dinner because the food, service and view was amazing. We would definitely come again.
Aufenthalt von 6 Nächten im April 2024

10/10 – Hervorragend

torry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great view , super clean and safe area
Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Itoro

Gut: Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024

4/10 – Schlecht

Esther

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The amenities, quality of food and service, rooms are all far from a 5 stars hotel. Very very expensive for what it is. Luckily the staff is very nice and friendly but we were very disappointed with the overall quality of the hotel.
Aufenthalt von 5 Nächten im März 2024

10/10 – Hervorragend

Rhonda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024

10/10 – Hervorragend

Regina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Luis

Gut: Sauberkeit
El check in fue un desastre
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Nimeshkumar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024

10/10 – Hervorragend

Pamela

Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Matthew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best stays I’ve ever had. Very helpful and friendly staff.
Aufenthalt von 3 Nächten im Februar 2024

8/10 – Gut

Ellen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
try harder
We had a very nice stay. Great view, clean room. The mattresses need to be flipped so they aren't leaning to one side. We arrived at 5 PM. The first night we had trouble with the QR code to order room service and the front desk was helpful. Food the first night was pretty bad, hard tough cold chicken sandwich. My husband's burger was tough, over spiced and hard. The fries were rubbery. We hardly ate any of it. They forgot the ice we ordered. Ice machine was broken or we would have used it. Bad start. Next time we had room service they forgot to bring my husbands dinner. Mine was cold. Seemed no matter what we ordered it arrived wrong/missing something and cold or just icky, except the wine. The delivery people were nice as was were the house keeping ladies. Over all the place was clean. We had a great dinner at Blue Water, the Pad Thai was the best I have ever had...but sadly couldn't get in again on Wednesday and Thursday. Alloro breakfast was very good. The smoked salmon was the best I have ever had. They served the smallest eggs I have ever seen, but good. Wondered why there was sooooo much garlic in the guacamole..not my favorite. The coffee place was excellent, super nice helpers. Sail had nice food, servers and drinks. Except the lettuce/veggie wrap gave me diarrhea all night. Coconut Grove has a super bar and excellent bar tender, Charlesworth is amazing. Give that man a raise!!!! The gift shop was low on all sizes of women's tops. Nice sales person.
Aufenthalt von 8 Nächten im Februar 2024

10/10 – Hervorragend

William

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024

6/10 – Okay

Mark

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit
Put in a handicapped room and we ARE NOT handicapped. Spa did not recognize our reservation and staff was very rude and demeaning, talk to the hand with attitude. Rained for 3 days and no umbrellas in our room. Shuttle service did not want to take us to our room upon check in until I offered to drive. Could not reach Aloro to order a pizza to pick up since mail box full, when called concierge would not contact restaurant instead told up to keep calling Aloro directly. Concierge would not shuttle us to Caribbean Fish market next door. The facility is a RINO Ritz in name only. Will never return. Sad since surroundings are beautiful. On to St Croix and St Bartz.
Aufenthalt von 7 Nächten im Februar 2024

8/10 – Gut

Desara, Weymouth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was very quiet . Thinking that is a island resort i will loved if it has a little vibe some music at the pool. Allore restaurant was ok but not was i was expecting as a restaurant at ritz. The last day of our staying I couldn’t use the bathroom because was a water leak from the ceiling
Aufenthalt von 4 Nächten im Januar 2024

10/10 – Hervorragend

Michele L.

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Ritz-Carlton is an absolutely beautiful resort with impeccable service. We cannot wait to return!!!
Aufenthalt von 5 Nächten im Januar 2024

10/10 – Hervorragend

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall a fantastic resort. The dinner options inside the resort can be improved with better quality food.
Aufenthalt von 4 Nächten im Januar 2024

10/10 – Hervorragend

BIOLA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were very helpful! Food was delicious Property and location A1
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Ryan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I paid ~1,500 per night for a room at the Ritz - a supposedly 5 star hotel. This is a 3 star hotel. The staff was friendly but the hotel itself is worn down and dirty. 5 star amenities are no where near this place. The food was of 3 star quality. Nothing about this place is 5 star. I’ve stayed in lux hotels all over the world this has been the worst. Based on this I wouldn’t stay at another Ritz…this hotel should lose its flag, be closed and revamped. If not don’t advertise as 5 star it’s 3 star at most. Again dirty, poor food, amenities are terrible, staff is nice but that it, they are slow u knowledgeable and not a lux experience. I never wrote reviews this is my first but need to share so other don’t waste their money. If I had paid 300/night I wouldn’t be upset, but 1,500 was a waste…..The Ritz corporate needs to visit this place….
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Johanny

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Kailey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Wade

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice But Maze of Stairs are Tough
Spa is adequate, bar is best on the island, Italian restaurant Alloro is excellent, continental breakfast is excellent but expensive. Service is good property is well care for. No elevators up to the rooms access is difficult if you are older or out of shape. Also getting around property is a maze of stairs and ramps, after 3 days I still did not know my way around. Stairs are needed to get to every part of the property.
Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

Greg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im November 2023

10/10 – Hervorragend

Frank, Cranston

Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

Jacqueline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful
Aufenthalt von 6 Nächten im Oktober 2023

10/10 – Hervorragend

Ganesh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an amazing two nights stay at the Ocean Front room. The facilities at the Hotel is so good, we didn't find the need to go out. We enjoyed the Kayaking, Paddling, Indoor Pool, Private Beach. restaurants. Great Place to stay in St.Thomas. St.Thomas is very crowded and infrastructure is crumbling a lot, so place like Ritz Carlton has created a clean environment for visitors to enjoy the nice sun. Wish the price is little reasonable but given the outside environment, it's worth the ambience inside. I will try Ritz Carlton at some other places also as I have experienced very stay at St.Thomas
Aufenthalt von 2 Nächten im November 2023

6/10 – Okay

Jacqueline

Gut: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Oktober 2023

8/10 – Gut

Tracy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Conveniently located on the east side of the island. Quick access to the St John ferry. Beautiful view of St John from the pool / beach area. Great staff! Could use some evening entertainment. Very quiet on the resort after dinner.
Aufenthalt von 7 Nächten im Oktober 2023

10/10 – Hervorragend

Alexey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay was Absolutely wonderful!!! From arrival to departure and everything in-between was like a fairy tale since we were celebrating our Honeymoon. The staff , the grounds and the food was of the highest quality and we enjoyed EVERYDAY. Will Definitely be returning. Thanks to all the staff for a wonderful experience
Aufenthalt von 4 Nächten im Oktober 2023

6/10 – Okay

Clarence

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We absolutely loved the location of the ritz-carlton, however we expected more services, more inclusive options, and definitely more food option. We would've loved to have a tours and excursion included with our stay as well. Overall or stay was great but these few thing would have definitely made it an Amazing trip.
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Rufus

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im August 2023

10/10 – Hervorragend

Brencia

Aufenthalt von 4 Nächten im September 2023

10/10 – Hervorragend

Thomas J

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Ritz was very accommodating and provided a lot of amenities. The staff was VERY friendly and helpful.
Aufenthalt von 4 Nächten im September 2023

10/10 – Hervorragend

Moyna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recommended.... expensive but worth the price. We stayed for our honeymoon and everything was great from arrival to departure. We went mid September during the off season and loved that the resort wasnt overcrowded. Opt for the Club lounge the food and unlimited drinks are worth the extra money. The resort is beautiful and well maintained. The staff was beyond amazing!!!! Everyone was very pleasant and engaged, they really took time to get to know us and made sure our needs were met. One staff member even got us a honeymoon gift!!! A few ppl we want to highlight are Kimorah and Knoy at checkin; Jadisha, Jemar, Coronthia, Ruth and Shirley in the club lounge; Bellhops Bruce and Dani; Micheal at the front gate; Micah, Shawn and the water activities crew. Thank you all!!! We definitely plan to return.
Aufenthalt von 5 Nächten im September 2023

2/10 – Ungenügend

John

Aufenthalt von 2 Nächten im März 2023

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful!
Aufenthalt von 4 Nächten im September 2023

10/10 – Hervorragend

Latrease Thorpe, Brunswick

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We absolutely loved the property for our Mother Daughter trip! I would strongly recommend staying in a room with club access! Food and drinks included! Every staff member was friendly and went out of their way to accommodate us! I can’t wait to go back!
Aufenthalt von 4 Nächten im September 2023

10/10 – Hervorragend

Daniela S

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s great location and it’s a beautiful place! The staff are amazing, we felt very comfortable around the property. Our room was exactly what we expected, good vibes by the pool/ beach area! We’re very happy with our stay.
Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

Stephen John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im August 2023

10/10 – Hervorragend

Patricia

Aufenthalt von 5 Nächten im August 2023

6/10 – Okay

Shantrece

Mit dem Partner gereist, Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Not a normal ritz Carlton experience. You walk up to them they stare at you as in “what do you want” no robes in room and if you order them there is a 2hour wait. Ordered champagne and cake for my husband’s birthday they delivered the champagnes with no glasses the cake came 3 hours later (said it wasn’t ready yet) I would not come back to this hotel unfortunately. I’d spend my money elsewhere
Aufenthalt von 3 Nächten im August 2023

8/10 – Gut

Shandalear, Chesapeake

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only issue that I had with the hotel Is the food. It was overpriced and overcooked.
Aufenthalt von 4 Nächten im August 2023

8/10 – Gut

Jamie, Rockingham

Gut: Sauberkeit und Personal & Service
The property looks as if it will need a remodel in the near future. The bathroom was not fully cleaned from the previous guest. The steps and tile throughout the property was broken. Our room just never got super cool for us and we had to remove cover at night. The two beds in the hotel side are full beds NOT queen. It was way to small for my 6’7 partner. The adult pool was full of kids, I mentioned this to staff and was told there was nothing that could be done. The staff was amazing and always very helpful. I was a little disappointed in this being a Ritz Carlton. I saw very little difference in this than the average 4 star hotel chains…expected more.
Aufenthalt von 4 Nächten im August 2023

10/10 – Hervorragend

Rhonda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing first stay
First time at Ritz in St. Thomas. We stayed in club level. The staff, restaurants, room...amazing!!! Will definitely be back!
Aufenthalt von 4 Nächten im August 2023

4/10 – Schlecht

Genette Marie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the worst stay I’ve ever had at a Ritz property. It started with our room not being ready and waiting over 2 hours for it. I had my spa appointment cancelled by them. We had our dinner reservation canceled by them. Zero explanation or compensation. There was never any staff anywhere. Drinks took 40 minutes. Food took an hour. Never cups for water. I was attacked by an iguana on my lounger and no staff helped even though it displaced me from my things, my food and my drinks and I was clearly afraid. They have stray kittens all over the property which climbed on me while I was trying to relax and even while I was in a $600 cabana they were getting my food and scratching at my clothing. One had an infected eye and it ate my daughters French fries and I told the staff and they did nothing. It was the least relaxing and least pampered trip I have ever taken. I would never come back here. While I was checking in someone was complaining about their stay and now I see why. I even went to check out and talk to someone and no one was around. The woman in front of me said she had been waiting for over 20 minutes and not one person had been at the desk. So I threw my keys on the desk and left to get my plane. Perfect end to a completely unremarkable trip. I’d love your CEO to call me. As one CEO to another I have plenty to say about customer service.
Aufenthalt von 5 Nächten im Juli 2023