2/10 – Ungenügend
Freida P., Germantown USA
26. Juni 2024
Verbesserungswürdig: Sauberkeit
Awful Experience/Never got inside/ Abysmal management response
-Listing totally misrepresented location and exterior of property - This property is on an alley with entrance gate between garbage cans !!
-The photos of exterior are completely misleading. They must be years old. The "patio" has no real vegetation except weeds - everything else green in the photos is now faded plastic! The table/chairs are bleeched white, dry rotted, and we were afraid to sit down in them.
-This says it all: the "Welcome" sign on the door is rusted!!
-We spent 2 hours at the property - first trying to find it and then trying to get through the door! We were on the phone with local managment and nothing worked.
-after the fact we saw in previous reviews that many had experienced difficulty entering and apparently nothing had been done to fix the problem
-after waiting in the alley in the Texas sun for nearly two (2) hours we left and found a nice motel with breakfast, happy hour and maid service for less money.
-we immediately contacted Vacasa management locally and nationally and asked for a refund - still waiting after almost 3 weeks for Vacasa to call or write us - we have texted and phoned Vacasa multiple times but have never received a phone call from anyone in Vacasa management
-This property and misleading listing is a reflection on VRBO
Freida P.
Aufenthalt von 7 Nächten im Juni 2024