2/10 – Ungenügend
Beth S.
25. Nov. 2023
Verbesserungswürdig: Sauberkeit
Lipstick on a pig
Do not use VRBO and Do NOT stay at this property. The layout of the house is great but it has major flaws; rotten floors that have been covered with LVP and an inefficient HVAC system that was ignored and masked with poorly installed window units on the third floor. When it rained, water POURED in from the window units and seeped into an electrical outlet. It was a serious hazard and the property manager didn’t seem to care for hours. To top it off, the property manager, Surf or Sound, called to tell me I hadn’t paid the fees for our two dogs so they charged my debit card. This is after departing. I emailed them the paid bill that showed “additional charges” which I assumed were the dog charges. They said that had to be a VRBO charge because the pet fees weren’t included in my original payment even though I disclosed two pets when deciding to rent the house. I will never use VRBO or stay at a Surf or Sound property again. Additionally, the owner of this property is just an investor looking for rental income that is essentially negligible to him. We looked him up on GIS and spoke to him.
Beth S.
Aufenthalt von 7 Nächten im November 2023