2/10 – Ungenügend
Pauline
Mit der Familie gereist
19. Apr. 2025
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I would never come back. It’s a sport facility that has added a hotel on it. Have no clue what service is. Hotel is new but smells horrible and damp.
We were showed a way to get to the hotel building that was not accessible with a stroller. Once after a lot of carrying up stairs I called and asked for better route with our kids. He replied if you come back I can explain you? Head a joke to me when we finally made it to the room.
The suite we stayed in was big but very dirty and made cheaply. The balcony was also just forgotten about by the cleaners. Our daughter almost choked on plastic tags that they had not cleaned from the previous guests. The puke on the bathroom wall was also not the nicest thing to greet us in the room.
We had asked for a cot, called and made sure it would be in our room as we arrive early. Asked in reception at check in again but when we came to the room it wasn’t there.
Restaurant is not made for hotel guest more as a compliment for the sport facility once again. No kids food broken high chairs. Parking is very confusing, when you finally find the hotel parking you can’t get up as you need a hotel key to get up?!? No bell to ring or anything just have to walk all the way an k through the parking garage o find another exit.
Clearly someone thought they could open a hotel with no parking whatsoever experience or knowledge on what it means to run one.
Pauline
Aufenthalt von 1 Nacht im April 2025