Check-in was pleasant and the woman checking in for Holiday Inn went out of her way to find directions using the train to get to the Winter Classic hockey game. I was so impressed she took time out of her work to do this for us, and even printed out the directions for us to take with us. The walk to our room was a bit of a trek- which is fine, as long as you’re not in a hurry. We had to take 2 separate elevators to get to our room. Our room was very impressive, with awesome views of the Chicago skyline. Our room hadn’t been cleaned thoroughly, as there was a half eaten Oreo in the corner of the room, and when we woke up the next day, we noticed the fitted sheet was inside out, and there was a bottle cap under my bedside table. Our TV also didn’t work for 24 hours of our stay, and we reached out about that and they gave us a credit of $100 for that inconvenience, which we appreciated. We also dressed very warm (I was wearing my fiancé’s very large winter coat so Im sure I looked goofy) for the outdoor Winter Games, and I suppose we must have looked like we didn’t “belong” because security questioned where we were going and I had to tell them that we were guests staying there when we got back. The restaurant in the hotel was not open, which was disappointing. We had a great check-in experience, and skyline views were great!
