I arrived at Voco on 3/20, the staff was very friendly at arrival. Got to my room (room 2346). Once in there my daughter tried to take a shower, the water was ice cold. Ran it for 10 minutes still ice cold so I text the number for the staff member at the hotel and let them know, they sent someone up to look at it. He comes in, turns on the sink and runs it for a while and then turns on the tub and tells me “ok it’s getting warm now” and says that I’ll have to run the sink to get the water warm sometimes. We ended up having to do this our entire stay, were not offered another room or anything. This delayed us for a few of our reservations because it was so difficult taking showers. On Saturday night we were in the lobby/ bar area and a drunk or mentally ill woman got inside the hotel and dropped her entire suitcase from several floors above us nearly hitting us, she then yelled “Call the police, there are chemicals in there” security had to go up and find her and escort her out. I felt very unsafe. That combined with my water issues in my room really made my experience rather unpleasant. For what I paid for that room I should not have to deal with ice cold water or turn my sink on and run it for 10 mins just to get my shower cold. Very unacceptable. It’s also been 5 days since I checked out and they still have not released my $200 deposit back to me. The charge it still pending. My friend bought a room and traveled along with me and hers has been released.
