2/10 – Ungenügend
Carol S.
25. Juni 2024
Verbesserungswürdig: Sauberkeit
Property not cleaned and ready for check-in
Upon arriving at the VRBO, we walked in, and the property had not been cleaned. There wasn't a single bed clean with fresh sheets. The trash cans weren't emptied and there were dead mice in the kitchen trash. The host, Kelly, responded to a text saying the property was ready. I was unable to get a hold of her on her cell upon arrival. On the front door, there was a letter from the owner, Dale, which provided his name and number. We called Dale since we were unable to make contact with Kelly. Dale apologized and said this wasn't acceptable. Dale asked that I take pictures to send him, which I did. Dale and Kelly were not on the same page. Dale said a refund would be provided, but he couldn't process it as Kelly helps him manage this rental as he manages another. I have photos and text messages from this stay which acknowledge the mess we were left to deal with. Extremely disappointing experience with no proper resolve from the owner as he said would be done.
Carol S.
Aufenthalt von 1 Nacht im Februar 2024