Finde Japanhaus Hotels

"amazing place for aurora watching.. loved it"

"First of all we really liked the Apartment house. It was very clean and well equiped. The sauna was a big plus for us. The breakfast could definitly offer more choices, especially bread (no bread rolls, only bread) and hot chocolate (wasn't included). Glutenfree breakfast was fine. The communication with the hotel before our stay was really bad. We wanted to book a husky safari and reached out to the hotel a good while before our stay, but we haven't got an answer at all or with about 5 days waiting time. This problem led to the impossibility of participating in a husky safari, which was absolutely frustrating. Even while being there we got different information from different people at the reception. The Safari House bar could definitly be improved, there was no music playing, no real drinks menu (only a few drinks written on a piece of paper), not a nice atmosphere to relax with a good drink. More evening activities (without extra costs) like live music or bar quizes would have been nice. There is not much to do after 18:00 o'clock. The Finnhorse Sleigh Ride was absolutely beautiful and we would recommend that acitivity to everyone. All of the activities are on the expensive side (but they are worth the money), but if you don't book many activities there isn't much to do at the resort. All in all we really liked our stay and would book there again."

"Worst experience ever. We decided to stay two nights in the glass iglo. There is no shower in the iglo, no fridge (both was listed in the description). We only have one eco toilet (meaning no water toilet) and we need to go inside the mainbuilding (notice it is minus 30 degrees outside). There is only one toilet downstairs and yesterday there was no toilet paper for the whole evening and it smelled like urine. The stove was broken, the water tank was not filled, the blanket cover beneath the bed was dirty. Furthermore, the breakfast times are not really tourist friendly. Breakfast starts at 8am. The activities mostly start around 9 in Rovaniemi. You have to drive around 1 - 1 1/2 hours when its snowing... so good luck. Yes, they are friendly sometimes and provide earlier breakfast, but not everything is ready by them. Meaning you pay 395€ for a very very simple Breakfast. Now, the windows are full of ice, so we are not able to get a view of the northern lights. When we asked the staff. They came, punched against the ice and then said: sorry, we cannot do anything. Never again! I am so furious. This is not worth the money at all."