2/10 – Ungenügend
Brooke S.
22. Jan. 2025
Verbesserungswürdig: Sauberkeit
No heat or hot water, terrible communication and response.
Pack trash bags,toilet paper, paper towels, laundry soap. There are no hand towels,no dressers or nightstands, no hangers. But that's the easy stuff.Wed evening when we arrived, The Heater would only blow cold air so we turned it off.The nxt morning the house was 52 degrees. The blankets are paper thin everyone was miserable. We informed the host about the no heat. We couldn't get a response from the host so contacted VRBO customer service and they tried contacting them and they couldn't get a hold of them either. It took over 3 hrs for a response and said 'we need a picture of the thermostat" We weren't at the house for a majority of the day, so I guess since we didn't get a picture the issue didn't exist. So now getting ready for bed Thur evening some attempted to shower and it was ice cold. So ice cold house and ice cold showers.to summarize the "solution" they sent the house keeper friday while we were gone and said "everything is fine' which is crap. Housekeeper for HVAC??!!!SATURDAY (we checked in Wednesday) a maint person stopped by to find there was a lock on the gas line. He said it was supposed to get turned back on the 23rd. I asked why it was off and he said they only put those locks on if you don't pay your bill. THEY KNEW WE DIDN'T HAVE HEAT BEFORE WE EVEN GOT THERE. We felt very deceived, these are fraudulent people that don't deserve to own a business. They also own other properties and don't deserve those either.
Brooke S.
Aufenthalt von 6 Nächten im Januar 2025