6/10 – Okay
Anita S.
28. Aug. 2024
Verbesserungswürdig: Sauberkeit
Good stay with a few challenges
The location of the flat is wonderful, the furnishings are high quality and the underground car park is a great plus considering the parking situation in the area.
Unfortunately, the flat was really, really dirty on arrival: there was everything from hair, dust, crumbs, a strong odour, rubbish and leftover food in the fridge to the freezer. The good in the bad: We phoned Nelly straight away and she immediately understood the problem, apologised and offered to organise a clean. We then agreed to clean the flat ourselves, which we did thoroughly. Nelly promptly agreed to a rent reduction and transferred the amount to us without any delay.
Fortunately, we ended up having a nice one-month stay after all. We felt very comfortable in the then clean flat in this beautiful, quiet and yet centrally located house.
We would like to thank Nelly for her uncomplicated response!
Anita S.
Aufenthalt von 35 Nächten im Juni 2024