8/10 – Gut
May
Mit der Familie gereist
9. Dez. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We had an overall enjoyable stay at this hotel, particularly because of its excellent location right on Gran Via. It’s within walking distance to many attractions, restaurants, and transport options, which made exploring the city very convenient.
However, there were a few areas where we felt the experience could have been better. During check-in, we didn’t feel the staff member was as friendly as we expected, which was a bit disappointing. Additionally, the process of collecting documentation like our passport could have been done online to streamline the check-in process. After an 8-hour train ride, we were eager to relax, but the paperwork made the check-in longer than anticipated.
Another issue was the lack of a convenient reception area where my family could sit while I completed the check-in. It would have been more comfortable to have a designated space to relax.
In terms of the room, we had some problems with the bathroom drainage, as water was not draining properly. Also, some of the amenities, like the stove and heater, were difficult to use. Maybe it's just me, but I think these should be easier to operate.
Overall, while the location and cleanliness were great, the experience could have been improved in these areas.
May
Aufenthalt von 1 Nacht im Dezember 2024