6/10 – Okay
Jennifer B.
25. März 2025
Gut: Sauberkeit
Lovely location
The house is really nice and in an ideal location. We didn’t have a smooth check in process as the cleaners didn’t come when booked, so we couldn’t access the property until after 7pm (when it was promised it would be ready) where the cleaners were still there. It was an extremely hot day and the thermostat read 37degrees inside and the air con wasn’t on to cool the house down. We had a 14hr long travel day with a 7 week old so to be welcomed like this was less than ideal. The host only messaged us warning about the situation after the check in time, when we were 5mins away from arrival so we were left to find an alternative location to stay until the property was ready. We weren’t offered a partial refund for the huge inconvenience, or any compensation whatsoever and unfortunately an apology and promise to pass the feedback on to the cleaners doesn’t really suffice in my opinion. Hopefully this doesn’t happen to any other guests.
Jennifer B.
Aufenthalt von 4 Nächten im März 2025