During my stay, I experienced both the Grand Room and the Presidential Suite. Unfortunately, the Grand Room was extremely small and cramped for the price charged. The issues didn’t stop there:
1. Cleanliness and Pests:
Spiders were found in the bathroom.
Mosquitoes were everywhere.
Housekeeping left doors open while cleaning, allowing pests to enter.
2. Room Comfort:
The air conditioning was ineffective, making the room excessively cold and dry.
These conditions caused discomfort, and I experienced nightly nosebleeds.
3. Service:
While the staff were polite and friendly, they were often forgetful, requiring me to repeat requests multiple times.
4. Breakfast:
The breakfast was adequate but unremarkable.
Overall, the experience was disappointing and not worth the high price. There are far better options in Mexico City, and I would not recommend staying here.
