4/10 – Schlecht
Krystal F.
23. Aug. 2024
Gut: Sauberkeit
Great house, safety concerns not taken seriously
House its self was great, close to the boardwalk, clean, sleeps 16 comfortably but unfortunately we had a major safety issue during our stay. The second morning of our stay a massive tree fell almost crushing my family members having coffee outside. Luckily they heard the tree cracking and acted fast and jumped up and ran. Luckily no one was hurt but they were very shaken up after this. The property management Vacasa was immediately notified and they were very apologetic but were not comprehending the seriousness of the situation. Aside from the tree almost killing my family members, a good portion of the yard was unable to be used. I asked Vacasa for some sort of refund, accommodation or compensation and have gotten the biggest run around and actually just have been ignored on my request to this day. They wanted to send a tree service company out to clean up but I requested them not to bc I didn’t want machinery and chainsaws disrupting our stay further. That request was also ignored and we had an afternoon of yard clean up by a tree service company. The tree service associate said many trees were unsafe and that the trees haven’t been properly pruned which likely led to the tree falling. Aside from the safety concern here, it’s also concerning that Vacasa ignores requests and minimizes concerns. Maybe it would have been better is could have contacted the owner directly but that was not an option. It’s too bad bc I really liked the house itself and the location.
Krystal F.
Aufenthalt von 4 Nächten im August 2024