Independent, Sant’Orsola Terme

"all is fine"

"The hotel was easy to reach by car and offers good parking facilities. It was no problem to leave the luggage at the hotel well before check-in and it was there for us later when we moved into the room. The room was clean and quite modern. Another plus was the offer of a museum-card, which was offered to us at reception. The card allows free access to the museums in Trento. The breakfast selection was large and delicious. However, what really bothered us, and this is more of a criticism for Expedia, was that during online booking it was not clear at all that spa access was not included in the price of our room. We only found out about this at the hotel and it would have cost us about 40 euros extra per person. This information is not visible anywhere on Expedia. On the contrary, with the description available, you'd think that the spa is included. At the hotel, this was quite a disappointment for us, as we also considered the price of around 40 euros to be rather expensive. In the end, it wasn't worth it for the single night stay and the time we had left for the day. So keep that in mind when you book a room. On the official website of the hotel, it is clearer which rooms have the Spa-access included. "

"Wir kommen jährlich sehr gerne wieder , super freundliches Personal, große Familienzimmer, Wellnessbereich und Pool sauber und sehr schön. "

"Durchreise, zentral gelegenes Hotel war wichtig. Neu renoviert, zuvorkommendes Personal. In der Stadt war ein Mega Betrieb - viele Events, Musik, Hetbstmesse... Da läuft was"

"Wunderschönes Hotel in ruhiger Lage im herrlichen Trentino, sehr nettes und zuvorkommendes Personal, ausgezeichnetes Frühstück mit vielfältigem Angebot, Zimmer sehr geräumig und sauber, viele Ablagemöglichkeiten, auch im Bad. Leider waren wir nur 2x für je eine Zwischenübernachtung im Hotel Lillà zu Gast, werden aber ganz sicher noch einmal wiederkehren, dann aber definitiv für länger. Darauf freuen wir uns jetzt schon."

"Hotel ist sehr sauber und neu. Zentral gelegen und Stadt bzw. Sehenswürdigkeiten fussläufig erreichbar."

"Gut gelegeb, freundliches Personal"

"Personal an der Rezeption freundlich, kompetent. "

"Zu wenig Personal. Chaotisches Frühstück wegen Personalmangel. Keiner kennt sich aus, weil erst seit einer Woche dort beschäftigt..."