2/10 – Ungenügend
Julie
7. Juni 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
After travelling over 30 hours at least on arrival I was able to leave my case in the reception, that sadly is when the good ends
1. The room was hot the air conditioner didn’t cool room
2. Backside drawer broken, cabinet under sink falling off $water damage. Window “blind” only was thin & covered in stains
3. On the first night a large noisy party happened in the reception centre although not owned by the hotel, I was advised it should of finished at midnight, on 3 occasions I called out the window to get quiet, at 3.20sm the noise stopped. Jet lagged and obviously extremely upset I finally slept
4. No ability to contact reception
5. Before booking I checked the website, it said breakfast and dining was available, when I arrived this was untrue. The hotel was too far from any food outlets so I went without dinner every night and went to city for breakfast. There was also no small fridge in the rooms so no where to keep purchased food
6. Toilet seat broken
7. Stained & damaged walls and fittings
8. Stained bed
9. Basically one of the worst hotels I have ever stayed in.
10. I note the housekeeping ladies were lovely, but all they could answer was they’d report to management
11. On the 6th June I took a shower at 7am. No hot water. When I told the bail at reception who had told me before he was part of management he said sorry they were full and everyone else has had a shower and I had not had hot water because of this hotels need to have the facility to give hot water