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W Costa Navarino is a unique and stylish retreat nestled in an amazing environment. The hotel's sleek design and stunning location make it a perfect spot for relaxation and rejuvenation. While the overall experience was positive, there are several areas where the hotel could improve to truly excel: - Check-in process: The long waiting time before check-in was frustrating. A more streamlined process would greatly enhance the arrival experience. - Welcome drink: Offering orange juice as a welcome drink felt underwhelming for a luxury property. A more creative or local option would be appreciated. - Pool area: The presence of dogs at the pool was unexpected and not to everyone's liking. Clearer policies or designated areas might be beneficial. - Dining experience: Breakfast was basic and fell short of expectations for a hotel of this caliber. The dinner also failed to wow. More diverse and high-quality dining options would be a significant improvement. - Service: Long wait times for waiters were a consistent issue. Additionally, the lack of information about the egg menu and perceived different treatment of guests was disappointing. - Music and entertainment: The pool area suffered from poor sound quality and low volume. Conversely, the cocktail festival had excessively loud music that was uncomfortable for guests. A balance needs to be struck. - Guest transportation: The use of golf carts to transport certain guests through crowded areas during events felt unsafe.