My wife and I spent 2 lovely weeks here. Staff were friendly and efficient despite our lack of local language which led to slight confusion but only with some room staff and restocking items such as plain tea and toilet paper, but it was a simple matter of buying from shops across the road. If front staff were contacted, problems were resolved immediately. Free breakfasts were incredible, but paid meals were also cheap and delicious. We normally eat out when in Asian countries for the experience, but there was such a wide variety here, and hygiene appeared good, so we had all meals in-house. A few tours were arranged easily, including taxi travel to airport in Chennai about 2.5 hours away. They were most appreciative of any tipping which I must say came easily given the excellent service. I have not tried other Indian hotels so this is not a comparison, but I find it hard to believe you could get better service of value for money elsewhere.
TV and free internet access, daily newspapers were standard.
When I had a problem with my card at an ATM, (they frequently run out of money) staff organised contact with main bank, transport, etc to sort it out. Relieved my stress very quickly.
